btv162 Privacy Policy

1 Overview

This Privacy Policy ("Policy") describes how btv162, operated at https://btv162.cam ("btv162", "we", "us", or "our"), collects, stores, uses, and discloses personal data from individuals who access or use the btv162 platform, including its website, mobile applications, and all associated services ("Platform").

btv162 is committed to protecting your privacy and handling your personal data with transparency, integrity, and respect. This Policy has been drafted in accordance with internationally recognized data protection principles and is designed to provide you with a clear and complete picture of our data practices.

By accessing the Platform or creating an Account, you acknowledge that you have read, understood, and agreed to the practices described in this Policy. If you do not agree with any aspect of this Policy, you should discontinue use of the Platform and close your account as described in our Terms & Conditions.

2 Definitions

For the purpose of this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" — any information relating to an identified or identifiable natural person, including name, email address, date of birth, national identity number, financial account details, IP address, device identifiers, and any other data that can, alone or in combination, identify you as an individual.
• "Processing" — any operation performed on Personal Data, including but not limited to collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Controller" — btv162, as the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" — any third party that processes Personal Data on behalf of btv162 under a contractual arrangement, such as payment gateway providers or identity verification services.
• "User" / "you" / "your" — any individual who accesses, registers with, or uses any part of the btv162 Platform.
• "Account" — the personal registered account created by a User upon completing btv162's registration process.
• "KYC" — Know Your Customer identity and age verification procedures conducted prior to enabling full account privileges.
• "Cookies" — small text files stored on your device by a web browser, used to record preferences and session information during and between visits to the Platform.

3 Data We Collect

btv162 collects the following categories of Personal Data, depending on your level of interaction with the Platform:

We do not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond facial photographs collected as part of mandatory KYC identity verification.

4 How Data Is Collected

btv162 collects Personal Data through the following channels and mechanisms:

• Direct Submission: You provide data directly when registering an Account, completing KYC, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated Technologies: When you visit the Platform, our servers automatically record Technical Data and Usage Data through server logs, cookies, web beacons, and similar tracking technologies (see Section 9 — Cookies).
• Third-Party Sources: We may receive Personal Data about you from third-party identity verification providers, payment processors (including Indonesian bank gateways and e-wallet platforms), fraud-prevention services, and analytics providers. Data received from these sources is handled in accordance with this Policy.
• Publicly Available Sources: In limited circumstances related to fraud prevention or regulatory compliance, we may verify information against publicly available records.

5 Purpose of Processing

btv162 processes your Personal Data only for specific, legitimate, and documented purposes. The primary purposes for which we process your data are as follows:

• Account Management: To create, maintain, and administer your btv162 Account, including authentication, account security, and communication of account-related notifications.
• Identity Verification (KYC): To verify your identity, confirm your age (21+), confirm your Indonesian residency, and meet our anti-money-laundering and responsible gaming obligations.
• Payment Processing: To process deposits and withdrawals via your registered Indonesian bank accounts and e-wallets, including BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja.
• Service Delivery: To provide you with access to btv162's games, sports betting markets, promotions, VIP rewards, and customer support services.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other harmful or illegal conduct on the Platform.
• Legal and Regulatory Compliance: To comply with applicable legal obligations, including record-keeping requirements, financial reporting, and cooperation with lawful requests from regulatory or law enforcement bodies.
• Responsible Gaming: To monitor wagering patterns that may indicate problem gambling behavior and to implement self-exclusion, deposit limits, and other protective measures requested by you.
• Platform Improvement: To analyze usage patterns, conduct internal research, and improve the features, performance, and security of the Platform.
• Marketing Communications: Where you have provided your explicit consent, to send you promotional offers, bonus notifications, and relevant updates. You may opt out of marketing communications at any time by contacting support.

6 Legal Basis for Processing

btv162 processes your Personal Data on one or more of the following legal bases:

• Contractual Necessity: Processing is necessary for the performance of our agreement with you — specifically, to provide you with the services described in the Terms & Conditions, process your transactions, and manage your Account.
• Legal Obligation: Processing is required to comply with applicable legal requirements, including anti-money-laundering regulations, age verification mandates, and financial record-keeping obligations.
• Legitimate Interests: Processing is necessary for btv162's legitimate business interests, including fraud prevention, platform security, internal analytics, and improving service quality, provided these interests are not overridden by your fundamental privacy rights.
• Consent: Where we rely on consent — primarily for optional marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawal of consent for marketing does not affect your Account status.

7 Data Sharing and Disclosure

btv162 does not sell, rent, or trade your Personal Data to any third party for commercial marketing purposes. We may share your Personal Data only in the following limited and controlled circumstances:

• Payment Service Providers: We share Financial Data with Indonesian bank gateways and e-wallet platforms — including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, and LinkAja — solely to process your deposits and withdrawals. Each provider operates under its own privacy framework and is contractually prohibited from using your data for any purpose beyond payment facilitation.
• Identity Verification Providers: To fulfill our KYC obligations, we may share Identity Data with third-party identity verification services that specialize in document authentication and biometric matching. These providers act as Data Processors under binding data processing agreements.
• Fraud Prevention and Security Services: We may share Technical Data and Transaction Data with fraud-detection and cybersecurity service providers to identify and prevent unauthorized access, unusual wagering patterns, and financial crime.
• Game and Software Providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft may receive limited Usage Data and Transaction Data necessary to deliver and settle game rounds. These providers are bound by contractual data protection obligations.
• Legal and Regulatory Authorities: btv162 may disclose Personal Data to government bodies, law enforcement agencies, or regulatory authorities where required to do so by law, court order, or in response to a lawful and verified request. We will only disclose the minimum data necessary to fulfil the legal obligation.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of btv162's business, your Personal Data may be transferred to the successor entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer via email or a prominent notice on the Platform.
• Professional Advisors: We may share limited Personal Data with our legal counsel, auditors, or other professional advisors where strictly necessary and subject to professional confidentiality obligations.

8 International Data Transfers

btv162 is operated internationally and some of our service providers and technology infrastructure partners are located outside Indonesia. As a result, your Personal Data may be transferred to and processed in countries other than Indonesia, including countries where data protection laws may differ from those applicable locally.

Where such international transfers occur, btv162 takes all reasonable steps to ensure your data is protected to a standard equivalent to that described in this Policy. Safeguards we apply include:

• Executing Standard Contractual Clauses (SCCs) or equivalent data transfer agreements with receiving parties to ensure they are contractually bound to protect your data;
• Transferring data only to service providers that maintain internationally recognized security certifications (such as ISO/IEC 27001);
• Conducting data protection impact assessments prior to initiating new cross-border data flows where a heightened risk to user privacy is identified.

By using the btv162 Platform, you acknowledge and consent to the international transfer of your Personal Data under the safeguards described above.

9 Cookies & Tracking Technologies

btv162 uses cookies and similar technologies to deliver, maintain, and improve the Platform experience. The following types of cookies are used:

btv162 does not use third-party advertising or retargeting cookies. Strictly necessary cookies cannot be disabled as they are essential to the Platform's operation. You may manage functional and analytics cookies through your browser settings; however, disabling certain cookies may affect your experience on the Platform.

We do not use web beacons, pixel tags, or similar tracking technologies embedded in marketing emails unless you have opted into promotional communications. All such communications include a clear one-click unsubscribe option.

10 Data Retention

btv162 retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, and to resolve any disputes or enforce our agreements. The following general retention periods apply:

• Account and Identity Data: Retained for the duration of your active Account, plus a minimum of five (5) years following Account closure, in accordance with applicable financial record-keeping and anti-money-laundering obligations.
• Transaction and Financial Data: Retained for a minimum of five (5) years from the date of the transaction, as required for financial compliance and audit purposes.
• Communications Data: Customer support records and communications are retained for three (3) years from the date of the interaction.
• Technical and Usage Data: Log files and usage analytics are retained for up to twenty-four (24) months, after which they are anonymized or deleted.
• Marketing Consent Records: Records of your consent (or withdrawal of consent) to marketing communications are retained for the lifetime of your Account plus three (3) years to allow us to demonstrate compliance.

When Personal Data is no longer required for any of the above purposes, it is securely deleted or anonymized in a manner that ensures it can no longer be attributed to any identifiable individual.

11 Security Measures

btv162 implements a comprehensive, layered security framework to protect your Personal Data against unauthorized access, loss, alteration, or disclosure. Our security measures include, but are not limited to:

• Encryption in Transit: All data exchanged between your browser or application and our servers is encrypted using TLS 1.2 or higher (256-bit SSL). This applies to all account pages, payment flows, and API communications.
• Encryption at Rest: Sensitive data stored in our databases — including financial records and identity documents — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to Personal Data within our organization is governed by strict role-based access controls. Only personnel with a legitimate business need are permitted to access User data, and all such access is logged and audited.
• Two-Factor Authentication (2FA): btv162 offers 2FA for User Accounts and mandates it for all internal administrative systems that access Personal Data.
• Penetration Testing: Our Platform undergoes regular third-party security penetration testing and vulnerability assessments to identify and remediate potential weaknesses proactively.
• Incident Response: We maintain a documented data breach response plan. In the event of a confirmed personal data breach that poses a risk to affected Users, we will notify impacted individuals without undue delay and take all necessary remedial action.

12 Your Privacy Rights

As a User of the btv162 Platform, you hold the following rights in relation to your Personal Data. To exercise any of these rights, please contact us using the details provided in Section 16:

• Right of Access: You may request a copy of the Personal Data we hold about you, together with information about how it is being used. We will respond to verified access requests within 30 days.
• Right to Rectification: If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Account profile information can also be updated directly within the Platform settings.
• Right to Erasure: You may request that we delete your Personal Data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and no other legal basis applies. Note that certain data must be retained for legal compliance reasons, as described in Section 10.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your Personal Data — for example, while a rectification request is under review, or where you contest the legal basis for processing.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you may request that we provide your Personal Data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object at any time to processing of your Personal Data carried out on the basis of legitimate interests, including profiling. You may also object at any time to processing for direct marketing purposes.
• Right to Withdraw Consent: Where we process your data on the basis of consent, you may withdraw that consent at any time without penalty to your Account standing.

btv162 will not charge a fee for exercising any of the above rights unless a request is manifestly unfounded or excessive. We will respond to all verifiable requests within 30 days of receipt. Where a request requires additional time to process, we will notify you of the extension and the reason for it.

13 Protection of Minors

The btv162 Platform is strictly intended for adults aged 21 and over. We do not knowingly collect Personal Data from any individual under the age of 21. Age verification is a mandatory step of our Account registration and KYC processes.

If btv162 becomes aware that Personal Data has been collected from a person under 21 years of age, we will take immediate steps to suspend the associated Account, delete the data, and — where applicable — refund any deposited funds to their source payment method following investigation.

If you are a parent or guardian and believe that a minor in your care has registered an Account with btv162, please contact us immediately using the details in Section 16 so that we can investigate and take appropriate action without delay.

14 Third-Party Links and Services

The btv162 Platform may, from time to time, display content or references sourced from third-party providers, including game studios and payment processors. Where third-party services are embedded within the Platform — such as live dealer game streams provided by Evolution Gaming or Pragmatic Play — those third parties may collect limited Technical Data governed by their own privacy policies.

btv162 is not responsible for the privacy practices, content, or security of any third-party service. We encourage you to review the privacy policies of any third-party service providers whose interfaces you interact with directly. Our contractual arrangements with all integrated providers require them to implement data protection standards consistent with the principles of this Policy.

15 Changes to This Privacy Policy

btv162 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or service offerings. When we make material changes, we will:

• Update the Effective Date shown at the top of this page;
• Post a prominent notice on the Platform's homepage for a minimum of 14 days following the change;
• Where practicable, send a notification to your registered email address summarizing the key changes.

Your continued use of the Platform following the publication of an updated Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should discontinue use of the Platform and contact support to close your Account. The most current version of this Policy is always accessible at https://btv162.cam/privacy-policy.

16 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way btv162 handles your Personal Data, please contact our dedicated privacy support team through the following channel:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week, directly on the btv162 Platform. Our support team includes Indonesian-speaking agents available across all hours covering WIB (UTC+7), WITA (UTC+8), and WIT (UTC+9) time zones.
• Response Time: We aim to acknowledge all privacy-related inquiries within 2 business hours and to provide a substantive response within 30 calendar days of receipt.

For Responsible Gaming concerns — including self-exclusion requests, deposit limit changes, or problem gambling support — please visit our Responsible Gaming page or mention your concern directly in your support message and it will be routed to the appropriate team.